"QUALITY GOVERNMENT SERVICES TO CITIZENS" SEMINAR

Dear Sir / Madam,

IMPROVING INTER-DEPARTMENT EFFICIENCY & EFFECTIVENESS WITHIN GOVERNMENT ORGANIZATIONS

For government organizations to provide high quality services to its citizens, trading partners and employees, internal efficiency and effectiveness are critical. In order to achieve this, you need a scalable and robust infrastructure, plus the experience of a proven partner. IBM has engaged in many government projects around the world, including the Hong Kong and U.S. government. We believe that we can help you to meet the present objectives and assist in the future development of your organization.

INVITATION TO "QUALITY GOVERNMENT SERVICES TO CITIZENS" SEMINAR

IBM and World Trade Center Macau, S.A.R.L. would like to invite you to join the "Quality Government Services to Citizens" Seminar, specifically designed for government organizations on Wednesday, March 20, 2002. At the seminar we will share with you our previous experiences through topics such as Infrastructure for Quality Services, Workflow for Operational Efficiency, High Availability and Security Management Services.

Yours sincerely,

Date :		March 20, 2002 (Wednesday)
Time :		02:15pm - 05:00pm
Venue :		World Trade Center Macau, S.A.R.L. Av. da Amizade, No.918, World Trade Center Building, MACAU
Language :		Cantonese
A G E N D A Kick Off Speech Topic: Infrastructure for Quality Services Presented by Mr. Daniel Leung , e-business Solution Architect, Greater China Group, IBM Topic: Success Cases and Experience Sharing: Hong Kong Central Library Presented by Ms. Emily Kong, Principal - Public Sector, IBM Global Services, IBM Coffee Break and Solution Demonstration Topic: Workflow for Operational Efficiency Presented by Mr. Louis Shiu, Business Manager , Hong Kong Software Group, IBM Topic: High Availability and Security Management Services Presented by Mr. Edmond Kwan, Manager & Practice Leader, Greater China Group, IBM Global Services, IBM